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Media Release

13 March 2018

Department of Higher Education and Training launches a 24 hour e-Query system for college students

The Department of Higher Education and Training (DHET) in partnership with the State Information Technology Agency (SITA) has launched an integrated online e-Queries service for students to file grievances using mobile phones or desktops direct to their colleges.

The 24-hour automated service is aimed at tackling queries relating to outstanding examination results and issuing of certificates and Diplomas. Furthermore it seeks to open a direct, interactive engagement between DHET and colleges as well as strengthening communication between college management and candidates.

The e-Queries solution was initially piloted at only six of the 25 Technical and Vocational Education and Training (TVET) colleges in Gauteng. Phase two has now been extended to all public, private and community colleges around the country.

The initiative forms part of e-Government Programme aimed at realising government’s vision of building a digital future for all by bringing digital services closer to communities.

To make a formal query students must first register on the e-Gov Portal at www.eservices.gov.za to create a personal account. Once the query has been submitted, the Department will then begin with a formal process of investigating the grievance.

Candidates can use their mobile phones or desktops to track the status of their queries from submission to resolution while receiving regular responses through email, SMS or online chat.

Since its inception in September 2017 the e-Queries service has received almost 350 enquiries. The Department is confident the initiative will go some way in improving the quality of service delivered through the effective management and monitoring of candidates’ complaints cycle.

For assistance with registrations candidates can contact the helpdesk at 0800 11 55 777 or This email address is being protected from spambots. You need JavaScript enabled to view it..

 

 

 

What we Offer

toprow1Certificates, Umfolozi College offers a range of Certificate and Diploma Courses in the fields of Business and Engineering Studies as well as a vast range of skills training programmes. 

 


toprow1Diplomas, A National Diploma (M+3/NQF5) Qualification is awarded to students who have completed their N4 - N6 in a specific field at an FET College.

 


toprow1Skills Training, Short duration skills based programmes offered by FET Colleges, usually from rurally located skills campuses. 

 



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Tel/Fax
TEL: +27(35) 902 9501
Fax: +27(35) 789 2585
 

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Email/Postal Address
This email address is being protected from spambots. You need JavaScript enabled to view it.
Private Bag X 5023
Richards Bay, South Africa, 3900
 

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Umfolozi College Central office Naboomnek, Arboretum, Richards Bay, South Africa 3900
 

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